Support Proof Surface

Case truth, not a bigger dashboard.

This workspace exists to prove that the first support case already has a visible queue, a visible recommendation, and a visible current state. The primary owner is still Sage.

Queue Live ticket intake
Case card Four-line trust proof
Status One visible next step
Queue truth The first ticket is visible as soon as widget ingress succeeds.
Case truth The handling recommendation should be legible without opening a separate dashboard.
Status truth The current owner and next action should be obvious at a glance.
Queue Proof

Support Workspace

Sage-owned queue for native widget tickets. This panel should answer one question fast: has a real customer signal entered, and which case should you inspect first?

Queue filters Needs My Review / Overdue / Source
Reviewer continuity: none Who is reviewing this case right now. Operator continuity: none Which backstage route is carrying the current operator handoff.
Team Invite

Invite a teammate

Use the existing invite pipeline. Email or phone is enough for P0.

Invites will appear here.
Org Chart

Current reporting lines

Read-only org view from live entities, org edges, and channel bindings.

Zendesk Connect

Connect your Zendesk workspace

Paste your Zendesk address here. We will open the correct authorization page for that workspace.

Enter your Zendesk address to continue.
Shopify Connect

Connect your Shopify store

Keep one simple entry, then choose the correct setup path for your store.

推荐使用 RunAI 官方连接流程。若你已经在 Shopify 后台自己创建了 Custom App，请切到商户自建路径。

推荐。适合直接使用 RunAI 官方连接流程。输入店铺域名后，我们会打开正确的 Shopify 授权页面。

Shopify connection status will appear here.

This queue is evidence of ingress and review readiness. It is not the main place where a CEO should live all day.

Case Proof

Ticket Detail

The magic moment is not that a ticket exists. It is that a case already has a legible summary, a proposed handling plan, and a current state you can trust.

Case timeline customer, AI, human, state changes
AI Summary No AI summary yet.
Suggested Reply A suggested reply will appear after the first ticket is loaded.
Why This Handling Makes Sense The first live case will explain why Bolt is taking this next step.
Current State Waiting for the first live ticket.
Current Owner Sage
Next Visible Action Send one real customer message to create the first live case.
Needs Human No
Workspace rule

If the handling is unclear, the page has failed. Every case shown here should make the queue, the recommendation, and the current owner/state visible without requiring a separate dashboard.

Review actions

Keep the main trust loop in Sage chat. Use this surface to verify the evidence, then approve, escalate, or correct with full context already visible.