We're not another helpdesk. See how Run compares to the tools you already know.
| Feature | Run | Zendesk | Gorgias | tawk.to | Klaviyo |
|---|---|---|---|---|---|
| Setup time | 5 minutes | Days-weeks | 1-2 hours | 15 minutes | Hours-days |
| Monthly cost | $0 + results | $55-115/agent | $60-750+ | Free-$29 | $20-1,500+ |
| AI resolution rate | 85%+ | 10-30% | 30-50% | ✗ | ✗ |
| Voice support | ✓ | Add-on | ✗ | ✗ | ✗ |
| Cart recovery | ✓ | ✗ | Basic | ✗ | ✓ |
| Upsell / cross-sell | ✓ | ✗ | ✗ | ✗ | Manual |
| Post-purchase automation | ✓ | ✗ | Limited | ✗ | ✓ |
| Multi-language | 50+ native | Add-on | Limited | 45+ | Limited |
| Safety guardrails | ✓ | Manual | Basic | ✗ | ✗ |
| Dashboard required? | No | Yes | Yes | Yes | Yes |
| Pricing model | Pay per result | Per agent/seat | Per ticket | Flat + ads | Per contact |
Zendesk gives you a ticketing system and charges per agent seat. You still need humans to use it. Run replaces the entire support operation with AI that resolves 85% of tickets autonomously -- no seats, no training, no management overhead.
Gorgias is a helpdesk with macros. Run is an AI workforce that handles support, recovers abandoned carts, upsells products, and re-engages churning customers. Support is just the start -- Run makes you money.
tawk.to is a free live chat widget. Someone still has to sit there and type. Run handles conversations end-to-end with AI that understands context, resolves issues, and never sleeps. Free chat is worth exactly what you pay for it.
Klaviyo blasts campaigns and tracks opens. Run has real, intelligent conversations with your customers across every channel -- recovering carts through dialogue, not just discount codes. The difference between a megaphone and a relationship.