A ticket is "resolved" when the AI fully handles the customer's issue without human intervention and the customer confirms satisfaction or no further follow-up is needed within 24 hours. Escalated tickets that require a human don't count.
We use first-touch attribution within a 7-day window. If Run's AI initiates a cart recovery message, upsell suggestion, or re-engagement campaign and the customer completes a purchase, that revenue is attributed to Run. Full transparency in your dashboard.
Yes. No contracts, no lock-in. You can cancel at any time and your service stops at the end of the current billing period. We keep your data available for export for 30 days after cancellation.
After 15 days, the Starter plan limits to 100 tickets per month. You keep all features -- just with a volume cap. Upgrade to Growth anytime to unlock unlimited volume and revenue-driving features.
Run can fully replace your CS platform, or work alongside it. Most customers start by adding Run to their existing setup, then phase out legacy tools as they see results. We integrate with Shopify, WooCommerce, and most e-commerce platforms.
Absolutely. All data is encrypted at rest and in transit. We are SOC 2 compliant and GDPR-ready. Enterprise customers get additional compliance reporting, dedicated infrastructure, and custom data retention policies.