Tickets Resolved
847
+23% ↑
Avg Response Time
23s
-67% ↓
Customer Satisfaction
4.8/5
+0.3 ↑
Revenue from AI Sales
$12,450
+$3,200 ↑
from cart recovery
Recent Activity
Sarah (CS) resolved shipping inquiry for order #4821 resolved
2 min ago
Alex (Sales) recovered abandoned cart — $189.00 recovered
5 min ago
Maya (Upsell) cross-sold matching earrings to handbag buyer upsold
8 min ago
Sarah (CS) processed return for defective item — refund issued resolved
12 min ago
Alex (Sales) sent personalized discount to hesitant buyer — $67.50 recovered recovered
18 min ago
Sarah (CS) answered sizing question with photo comparison resolved
24 min ago
Maya (Upsell) recommended gift wrapping add-on at checkout — $12 upsold
31 min ago
Alex (Sales) re-engaged dormant customer via follow-up — $243.00 order recovered
45 min ago
⚡ Bolt Team Status
S
Sarah
Customer Support
234 tickets today
A
Alex
Sales Recovery
$2,100 recovered
M
Maya
Upsell & Cross-sell
12 conversions
Tickets by Hour
12 AM6 AM12 PM6 PM11 PM